Privacy Policy

Effective Date: January 1, 2025
Last Updated: May 1, 2026

Welcome to Kubby. Kubby is owned and operated by BTG, Inc. We value your trust and are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use Kubby, including our websites, mobile applications, consumer services, business tools, marketplace features, fulfillment tools, data tools, AI-powered features, integrations, and related platform services.

By using Kubby, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information to operate, protect, improve, and personalize Kubby. The information we collect may vary depending on whether you use Kubby as a consumer, business, merchant, operator, partner, or other platform participant.

Information we may collect includes:

Account Information: Name, email address, phone number, username, password, profile details, account settings, communication preferences, and verification information.

Consumer Activity Information: Searches, saved items, viewed items, preferences, shopping activity, order activity, pickup activity, browsing activity, interactions with products or businesses, and platform usage patterns.

Business and Merchant Information: Business name, address, contact information, store details, offerings, listings, product information, pricing, availability, inventory-related information, business profile content, engagement metrics, order activity, fulfillment details, and account user information.

Transaction and Order Information: Purchase details, order status, payment-related information, refund activity, fulfillment information, pickup details, receipts, customer support information, and related transaction records.

Connected Service Information: Information received when you connect or authorize third-party services, systems, accounts, commerce tools, payment tools, data tools, or other integrations.

Device and Technical Information: IP address, device type, browser type, operating system, app version, identifiers, log data, referral data, pages viewed, timestamps, crash data, and general location information.

Location-Related Information: Approximate location based on device, IP address, settings, or user-provided information. Precise location may be collected only where permitted and enabled by you.

Communications: Messages, support requests, feedback, emails, calls, forms, survey responses, and other communications with Kubby or through the platform.

AI and Automated Feature Information: Inputs, interactions, signals, outputs, preferences, and usage patterns related to AI-powered, automated, search, recommendation, analytics, or personalization features.

Some information may be collected automatically. Other information may be collected when you provide it, create an account, connect a service, complete a transaction, interact with businesses, or use specific Kubby features.

2. Information from Third Parties

Kubby may receive information from third parties, including businesses, merchants, partners, service providers, payment processors, analytics providers, fraud prevention providers, connected platforms, data providers, fulfillment providers, and other sources.

This may include business information, product information, listing information, order information, availability information, transaction information, account information, verification information, and information needed to support platform functionality.

3. How We Use Information

We use information to provide, operate, protect, improve, and personalize Kubby.

We may use information to:

Create, verify, and manage accounts
Operate and maintain the Kubby platform
Provide consumer and business services
Support discovery, shopping, transactions, orders, fulfillment, pickup, and related platform experiences
Display products, listings, business information, availability, pricing, and related content
Support business tools, merchant tools, analytics, integrations, and platform operations
Process payments, fees, refunds, credits, payouts, and transaction activity
Personalize content, recommendations, search results, offers, and platform experiences
Improve product matching, search relevance, marketplace quality, and user experience
Provide customer support and respond to requests
Send account, security, transactional, legal, and service-related communications
Send marketing or promotional communications where permitted
Detect, prevent, and investigate fraud, abuse, unlawful activity, security incidents, and policy violations
Enforce our Terms, policies, agreements, and legal rights
Comply with legal, regulatory, tax, accounting, and compliance obligations
Develop, test, train, improve, and monitor AI-powered, automated, analytics, and platform features

We use information only as permitted by law and based on applicable legal grounds.

4. Legal Basis for Processing

Where required by applicable law, including for users in the European Economic Area, United Kingdom, Ireland, Malta, and similar jurisdictions, we process personal data based on one or more of the following legal bases:

Performance of a contract
Legitimate business interests
Compliance with legal obligations
Consent
Protection of vital interests where applicable
Public interest where applicable

You may withdraw consent where processing is based on consent, but this will not affect processing that occurred before withdrawal.

5. AI-Powered and Automated Features

Kubby may use artificial intelligence, machine learning, automation, data processing, recommendation systems, search systems, analytics systems, and related technologies to support platform functionality.

These features may help with discovery, personalization, recommendations, search, matching, organization, support, safety, business tools, analytics, and other platform experiences.

AI-generated, AI-assisted, or automated information may not always be complete, accurate, current, or error-free. Users and businesses should independently verify important information before relying on it.

6. When We Share Information

We do not sell personal information in the ordinary meaning of selling personal data for money.

We may share information in the following ways:

With Businesses, Merchants, Sellers, Operators, or Platform Participants: We may share information necessary to complete transactions, manage orders, support fulfillment, provide customer service, verify activity, or operate platform features.

With Service Providers: We may share information with trusted providers that help us operate Kubby, including hosting, storage, analytics, payments, fraud prevention, support, communications, security, verification, tax, data processing, and technical services.

With Third-Party Integrations: When you connect or authorize a third-party service, we may share or receive information as needed to support that integration.

With Payment and Transaction Partners: We may share information with payment processors, banks, card networks, fraud prevention providers, tax providers, and related transaction partners.

With Analytics and Business Tool Providers: We may share information with providers that help us understand performance, improve features, measure engagement, and support business or platform analytics.

With Legal, Safety, and Compliance Parties: We may disclose information if required by law, legal process, regulation, subpoena, court order, government request, or to protect Kubby, users, businesses, partners, or third parties.

With Your Consent or Direction: We may share information when you authorize us to do so or when sharing is necessary to provide a feature you requested.

In Business Transfers: If Kubby is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction.

7. Business and Merchant Data

Businesses and merchants may provide or authorize Kubby to access business-related data, including business profiles, product information, listings, pricing, availability, inventory-related information, order details, transaction records, fulfillment information, engagement metrics, analytics data, and connected service data.

Kubby may use business and merchant data to operate platform features, display listings, support transactions, improve search, provide analytics, support integrations, improve AI-powered features, protect the platform, and provide business services.

Businesses are responsible for ensuring they have the necessary rights, permissions, and authority to provide, upload, sync, connect, or display business, product, listing, image, trademark, customer, order, and related data through Kubby.

8. Cookies and Tracking Technologies

Kubby may use cookies, pixels, SDKs, local storage, log files, and similar technologies to operate the platform, remember preferences, improve performance, understand usage, personalize experiences, measure engagement, prevent fraud, and support security.

You may be able to control cookies or tracking technologies through your browser, device settings, or other available privacy controls. Some features may not function properly if certain technologies are disabled.

9. U.S. Privacy Rights

Depending on your state of residence, including California and other U.S. states with privacy laws, you may have rights to:

Request access to personal information
Request correction of inaccurate personal information
Request deletion of personal information
Request a copy of personal information
Opt out of certain targeted advertising, sale, or sharing activities where applicable
Limit use of certain sensitive personal information where applicable
Appeal certain privacy decisions where required
Receive equal service and pricing for exercising privacy rights

Kubby does not sell personal information in the ordinary meaning of selling personal data for money.

To exercise your rights, contact:

legal@kubby.io

We may need to verify your identity before completing your request.

10. International Privacy Rights

Depending on your location, including the United Kingdom, European Economic Area, Canada, Australia, New Zealand, Singapore, Hong Kong, Malta, Ireland, South Africa, and other jurisdictions, you may have rights to:

Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with a data protection authority where applicable

To exercise your rights, contact:

legal@kubby.io

11. Cross-Border Data Transfers

Your information may be transferred to, stored in, or processed in countries outside your place of residence, including the United States.

Where required by law, Kubby uses appropriate safeguards for cross-border transfers, which may include contractual protections, technical safeguards, organizational controls, secure infrastructure, and other lawful transfer mechanisms.

12. Data Retention

We retain information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide and operate Kubby
Maintain accounts and platform records
Complete transactions and support fulfillment
Provide customer support
Meet legal, tax, accounting, and compliance obligations
Prevent fraud, abuse, and security incidents
Resolve disputes
Enforce agreements and policies
Improve platform functionality

Retention periods may vary depending on the type of data, user type, feature used, legal requirements, business needs, and platform safety considerations.

13. Your Choices and Controls

You may have choices and controls over certain information, including the ability to:

Update account information
Manage permissions
Manage connected services
Adjust communication preferences
Opt out of certain marketing communications
Request access, correction, or deletion of information
Manage certain device or browser settings
Close your account where available

Some information may be retained where necessary for legal, compliance, security, fraud prevention, dispute resolution, accounting, or legitimate business purposes.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include encryption, access controls, monitoring, secure infrastructure, authentication, logging, and internal policies.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to continuously improve our safeguards.

15. Children’s Privacy

Kubby is not intended for individuals under 18 years old.

We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we may delete that information.

16. Third-Party Links and Services

Kubby may contain links to third-party websites, apps, services, businesses, platforms, or tools.

This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices, content, policies, or security of third parties.

You should review the privacy policies of third-party services before using them.

17. International Use

By using Kubby, you acknowledge that your information may be transferred, stored, and processed in jurisdictions where Kubby, its service providers, or partners operate.

Certain features, rights, protections, and obligations may vary based on your location, user type, business type, transaction type, or applicable law.